Terms of Service
Privacy
All personal information collected through this site is collected for the use of Ohae only. Any information collected will only be used to process and complete your order. We will not distribute your information to any third parties that are not directly involved with the processing of your order. (please note that addresses will be given to courier companies so that delivery can be made of your purchase). If you register with Ohae online you may receive email updates from us keeping you informed of what is going on in our world. Should you wish to unsubscribe from these at any stage please email us at ohaelabel@gmail.com and let us know.
Shipping
Orders placed with Ohae will be processed within standard working hours Monday to Friday. Any orders received outside of these times will be processed on the next working day.
Please address to:
Ohae
22 Till Street
Oamaru 9400
New Zealand
Currency
All prices are shown in NZ Dollars.
Payments
Payment can be made by Visa & Mastercard.
Ohae takes every precaution to make the site as safe as possible. We do not hold any payment details on record.
Cancellation
Once an order has been placed we are unable to cancel it. Please select carefully before placing an order.
Stock Availability
We try our best to keep stock levels as up to date. Should the size that you ordered be out of stock we will refund you immediately and do our best to find you a replacement.
Garment Imagery
We try our best to provide the most accurate descriptions, images and colour representation for all of our garments however please be aware that images may appear differently on different screens. Please feel free to call us in regards to any questions about the details of a particular garment.
Pre-order
Ohae offers pre-orders, these are made before the garment arrives in store. The delivery dates may vary. To get a rough estimate on the delivery date please contact: ohaelabel@gmail.com
Styles from pre-order are rarely cancelled, however if a style is cancelled you will be contacted by Ohae and offered a full refund.
The same return and exchange policies apply to pre-orders, however the date of purchase will be the day the garment is couriered.
