Shipping

  1. Orders placed with Ohae will be processed within standard working hours. Any orders received outside of these times will be processed on the next working day.
  2. A physical address where a delivery can be signed for between 9am and 5pm needs to be provided when placing an order. Delivery cannot be made to a PO Box or Private Bag
  3. Postage and handling charges include a tracking number and insurance. You will be emailed these details once you order has been dispatched.
  4. All orders NZD$100 or more shipped within New Zealand will be free of delivery charges, however for any exchanges once the original order has been sent, the customer will be charged for postage.
  5. Delivery times are an approximate guide only.
  6. All orders to Australia will be delivered within 5-10 working days. Orders to Australia will be charged at a flat rate of $15.00.
  7. All other international orders will be delivered within 10 working days. International orders will be charged at a flat rate of $75.00.
  8. Postage and handling charges include a tracking number and insurance. You will be emailed these details once you order has been dispatched.
  9. Please note that any local taxes and duties are the responsibility of the purchaser. Ohae takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
  10. Ohae does not hold responsibility for any delayed or missing parcels.